How to request for return or replacement?

STEP-1: Fill out the Refund/Replacement Request form with the correct information.

STEP-2: Once we receive your request, we will verify your information with our record and check your eligibility.

STEP-3: If you are primarily eligible,

For Replacement: We will issue you an RMA number with a pre-paid return shipping label within 12 business hours and send you the replacement unit on the next business day using your original shipping method (unless any special arrangement was made between the customer and Compnetarena LLC). You will also need to return the product to our office address using the pre-paid return shipping label we provide.

For Refund: We will issue you an RMA number with a return shipping label within 12 business hours. Customers must initiate the return shipping to CompNetArena LLC using the pre-paid return shipping label we provide within five business days from the day of issuing the RMA number. Otherwise, will void it. After receiving the returned item, we will then inspect the item. If you are fully eligible, we will refund you within 24 hours of settlement with the customer. The amount will be credited to the original method of payment. The reflection of the refund might take up to 72 business hours to be posted on your credit card/bank statement.

STEP-4: If you are NOT eligible, we will inform you by e-mail about the exact reason for ineligibility.

Note:

• Generally, customers must submit the return request within 30 days of delivery to be primarily eligible for return/exchange. If you submit the return request after that period, we will not be able to process your request (even with a restocking fee). The warranty and return period will start from the day of product delivery.
• Return shipping to CompNetArena LLC is always FREE and has to be done using the pre-paid RETURN SHIPPING LABEL we provide with the RMA number. 
• Return shipping to the customer for exchange and replacement will be sent using the original shipping method (unless any special arrangements are made between the customer and CompNetArena LLC).
• Return shipping method to CompNetArena LLC will be either FedEx/UPS ground. You should mention the RMA number on the returned package.
• A refund will be done after the inspection of the returned item. Any mismatch of information or product condition could cause a delay in your refund or make your product ineligible for a refund. Suppose we ship any wrong/defective part or the product comes to you as DOA. In that case, we will dispatch the replacement unit immediately after receiving your eligible request.
• CompNetArena LLC does not guarantee the compatibility of the product.
• License and software sold by CompNetArena LLC are delivered electronically. These items are non-returnable, non-refundable, and non-exchangeable.
• CompNetArena LLC will NEVER be responsible for any international taxes and other costs related to international orders.
• Please read our Return/Refund Policy carefully before making any purchase or requesting a return/replacement from CompNetArena LLC.
• If you have any questions or concerns regarding this Returns and Refunds Policy, do not hesitate to contact us via e-mail at rma@compnetarena.com or call us at 469-325-8405.